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Abruptly suspended certification exam

shivani2121
New Contributor II

Hello Team,

I encountered Pathetic experience while attempting my DataBricks certification. Abruptly, Proctor asked me to show my desk, after showing he/she asked multiple times.. wasted my time and then suspended my exam, saying I have exceeded eyes movement and just few minutes left in exam. I have faced technical issues in between and continuously seated from 12:00 PM till 1:00 PM and due to continue seeing in laptop screen sometimes I have seen downwards during exam. 

I want to file a complaint as I was not involved in any unfair means.

Given these circumstances, I request a chance to reschedule my certification exam to the nearest possible date. I believe this request is reasonable given the challenges I faced during the exam.

This is serious, I have paid and attempted exam ethically. I was not expecting this behavior a from proctor. 

Please resolve this on high priority. 

Below are details:

username: shivani.shukla@kpipartners.com

Exam: Databricks Certified Data Engineer Associate 

Date: 4th June, 2024 

Request id is #00483444

2 REPLIES 2

Cert-TeamOPS
Contributor II
Contributor II

Hello @shivani2121 

Thank you for reaching out to Databricks Community support!

We know how frustrating it must be for you. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Room requirements

Behavioral considerations

Thanks & Regards
@cert_ops_team

shivani2121
New Contributor II

@Cert-TeamOPS 

I received a mail regarding rescheduling of my exam and I mentioned the date to be 5th June (evening 4 PM IST ) which is today itself. 
But there is no response from the team yet.
Please look into the matter so that i can complete my exam today.

Thanks

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