Hi @Cert-Team
My exam was suspended immediately after it started on 25 July 2026 at 10:30 pm. Following the suspension, I submitted the required form and contacted the support team. My original support request number is #00974925.
I have now raised a separate appeal request regarding the exam suspension under Request #00975537. Kindly review the appeal request and assist me with an appropriate resolution.
I was informed that the exam was suspended due to a non-compliance issue, as the Respondus software detected malware or software that could allow remote access to my computer. However, to the best of my knowledge, I do not have any malware or remote-access software installed on my Windows laptop, and I did not intentionally violate any exam rules.
Since the exam was suspended immediately at the start and I was unable to proceed with or attempt the exam, I kindly request that you review my exam session and reconsider the suspension.
As the examination was scheduled using a company-provided voucher, I respectfully request your consideration in allowing me to reschedule the examination at no additional cost. Alternatively, I kindly request that the original voucher be reinstated or a replacement voucher be issued, enabling me to schedule and complete the examination.
Please let me know if you require any additional information or clarification from my side. I would appreciate your review and support in resolving this issue.
web assessor login Id :
aaryan.satere@xceedance.com
Exam name : Data Engineer Associate
Regards,
Aaryan
