I missed the exam due to a misunderstanding about the scheduled time

[ravichandra]

While scheduling the exam, I selected 1 as the time, and it was scheduled for 1 AM on 27th April. However, I mistakenly thought it was scheduled for 1 PM on 27th April, due to which I missed the exam. I kindly request your help in rescheduling the exam, as it is very important for my career. Additionally, mentioning AM/PM clearly along with the time would be very helpful for users. I have already raised a support ticket (#00656543). Please do the needful and assist me in rescheduling the exam.

[BigRoux]

Assistance will come via the support ticket you created.  Hope this helps, BigRoux.

[Cert-TeamOPS · Accepted solution]

Hello @ravichandra ,

We are sorry to hear that your exam was suspended. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS

[ravichandra]

Thank for so much for helping me out!!!

[Shriyash12]

Hi Ravichandra,
I have a same case I missed my exam too. I raise a support ticket, Can you tell me how was the issue resolved for you?

Thanks,
Shriyash

[Cert-TeamOPS]

Hello @Shriyash12,

Thank you for reaching out to Databricks Community support!

Sorry to hear you missed your exam window. Thank you for filling a ticket with our support team so they can review the case and determine next steps.

Thanks & Regards
@Cert_TeamOPS

[amitsinha2]

While scheduling the exam, I selected 5 as the time, and it was scheduled for 5 AM on 28th April. However, I mistakenly thought it was scheduled for 5 PM on 28 th April, due to which I missed the exam. I kindly request your help in rescheduling the exam, as it is very important for my career. Additionally, mentioning AM/PM clearly along with the time would be very helpful for users. I have already raised ticket for this #656844

Login id :- amit.sinha2@ltimindtree.com

[Cert-TeamOPS]

Hello @amitsinha2 ,

Thank you for reaching out to Databricks Community support!

Sorry to hear you missed your exam window. Thank you for filling a ticket with our support team so they can review the case and determine next steps.

Thanks & Regards
@Cert_TeamOPS

[Dinesh_kumar]

I faced the same issue today.

While scheduling my Databricks Certified Data Engineer Professional exam, I selected 1:30 as the exam time, assuming it was 1:30 PM IST on 18th July 2025. However, the exam was actually scheduled for 1:30 AM IST, which I unfortunately misunderstood. As a result, I missed the exam.

This certification is very important for my career growth, and I kindly request your assistance in rescheduling the exam. I have raised a support ticket #00702101.

[cert-ops]

Hello @Dinesh_kumar,

Sorry to hear you missed your exam window. Thank you for filling the ticket with our support team so they can review the case and determine next steps. Please note that we cannot provide support via community.

Thanks & Regards,
@cert-ops

[Meen]

I encountered a similar issue, I scheduled it for 3:30 IST, but it seems it was 3:30 AM instead of PM. Because of the misunderstanding, I missed the exam today. Have raised the ticket #00702778