Missed my certification exam – Reschedule required

[gizele_lopes]

Hi Team, @data_help @helpdesk @Cert-Team @Cert-TeamOPS 

I missed my certification exam due to an emergency situation.
Is there a possibility to reschedule it for today or tomorrow?

I am not able to access the reschedule option since the exam time has already passed.

Thanks in advance.

Kind regards,
Gizele Lopes.

[Ashwin_DSA · Accepted solution]

Hi @gizele_lopes,

Thanks for reaching out, and I’m sorry to hear about the emergency.

Once the scheduled exam time has passed, the reschedule option in Webassessor is usually unavailable. Databricks can’t make changes to individual exam bookings via the Community. These are handled directly by the Training Support team on a case‑by‑case basis.

Please do the following:

1. Submit a ticket to Databricks Training Support using this form (choose the Training / Certification option):
   https://help.databricks.com/s/contact-us?ReqType=training

2. In the ticket, include:

• Your Webassessor email / login ID
• The exam name
• The original exam date and time
• A brief note that you missed the exam due to an emergency and are requesting a one-time reschedule, ideally for today or tomorrow if possible.

The support team will review your case and confirm whether a reschedule (and any associated fees) is possible under the certification exam policies.

If this answer resolves your question, could you mark it as “Accept as Solution”? That helps other users quickly find the correct fix.