My exam got auto-suspneded during Launch - Databricks Certified Generative AI Engineer Associate

[tech07]

Hi Team,

My exam got suspended during camera check while Launching the exam on 28th September, 2025. I filled up the form and reached out to the support team. Today, after more than 2 days, I have received email saying that exam was suspended due to non-compliant issue saying Respondus software detected malware used to allow remote access to my computer. I do not have any such software on my Macbook. And my exam has not been rescheduled yet. I would like to request a refund. Thank you

[Khaja_Zaffer]

Hello @tech07 

Good day!!

if you have raised the ticket using this link  https://help.databricks.com/s/contact-us?ReqType=training explaining the issue clearly so that it will be easy for supoort team to help easily.

If you have done, please wait, the support team can help you on this. 

[tech07]

Yes, I raised the ticket using the above link regarding my exam suspension. The response mentioned that the Respondus software detected malware related to remote access on my device. However, I do not have any such software installed on my MacBook, so I would appreciate clarification on what specific application or process was flagged.

Additionally, since the exam was suspended before it could launch, I would like to request assistance with either rescheduling the exam or, if that is not possible, processing a refund.

Thank you.