My Exam got suspended

[Shajiya-123]

Username - Shajiya-123

Email id - shajiyashaik839@gmail.com

Test name - Databricks Certified Generative AI Engineer Associate

I have experienced a pathetic experience today while giving my Data bricks certification exam for data analyst associate. Initially, to launch the exam, it took much time. After the exam has started,  I did not take my eyes off the screen but there was a pop mentioning to look into the screen. Abruptly, my test was stopped after few minutes and directed to proctor. The proctor asked me to show all the surroundings and I have shown everything. Everything was clean. Even my mobile is not nearby. Then suddenly, my exam got suspended. I was looking into screen and did not attempt for any malpractice.

Please help me reshedule  my exam on 16-02-2025 , as soon as possible.Kindly help me retaking this exam as this is very important for me .

I have raised Ticket #00618541 at  help.databricks.com , Kindly help to resolve the issue .
@Cert-Team 

Ticket Details:

Subject: Exam Suspension

Status: New

Priority: Normal

Unique TicketId: [ ref:!00D610JGc4.!500Vp0Jbf4e:ref ]

Ticket URL: https://help.databricks.com/s/case/500Vp00000Jbf4e

[Alberto_Umana]

@Cert-Team / @Cert-TeamOPS - could you please take a look?

[Shajiya-123]

Hi @@Cert-Team / @Cert-TeamOPS    

Please help me to retake the exam , it is important for me to take this test

[Cert-TeamOPS]

Hello @Shajiya-123 ,

We are sorry to hear that your exam was suspended. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS