cancel
Showing results for 
Search instead for 
Did you mean: 
Certifications
Join dynamic discussions on Databricks certifications within the Community. Exchange insights, tips, and experiences to help prepare for certification exams and validate your expertise in data engineering, analytics, and machine learning.
cancel
Showing results for 
Search instead for 
Did you mean: 

Not recieving a confirmation mail for support ticket raised on an urgent issue

Sharan342
New Contributor

I was taking the certification exam for Databricks Certified Associate Developer for Apache Spark 3.0 - Python using the following email - sharan342.kumar@gmail.com. The platform had been giving me alerts right from the very start on loss of video signal even though on the alert screen I could clearly see my camera working with good lighting. After a long discussion with support, they suspended my test and asked me to get in touch with Databricks support. 

I raised tickets with Databricks help center but I haven't received a confirmation email for it despite trying multiple times and yes, have checked my spam folders. Without a ticket ID or any way to track if my issue is in progress, I am completely in the dark. It also doesn't help that the kryterion support won't provide any information on it either. The communication from Databricks has been terrible and I was not expecting this when the platform is so well-reputed. Please get in contact with me as soon as possible and help me resolve the issue since the certification is very important.

1 REPLY 1

Kaniz
Community Manager
Community Manager

Hi @Sharan342 , Thank you for posting your concern on Community!
To expedite your request, please list your concerns on our ticketing portal. Our support staff would be able to act faster on the resolution (our standard resolution time is 24-48 hours).

Join 100K+ Data Experts: Register Now & Grow with Us!

Excited to expand your horizons with us? Click here to Register and begin your journey to success!

Already a member? Login and join your local regional user group! If there isn’t one near you, fill out this form and we’ll create one for you to join!