Suspended Exam? Don't worry! Our support team can help!

[Cert-Team]

Taking exams is so stressful already, and if your exam gets suspended it is extra stressful. Don't worry! Our support team is awesome and will help you get back on track.

The most important step is to file a ticket in our Help Center. Be sure to include the following details in your ticket:

• Username
• Exam name

NOTE: Please do not post your exam username publicly, such as here in the community forums, as this is private information.

The process will be faster if you can also offer a couple of dates/times that you are available to resume your exam. Once the support team has you rescheduled, you can log into your test taker account and resume your exam exactly where you left off. For more information please visit Certification FAQ

[Cert-TeamOPS]

Hello @Kiara_M ,
We are sorry to hear that your exam was suspended.. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS

[Kiara_M]

No response, when is my exam being rescheduled? :C

[Soumya_S]

Hi Team.I attempted my first exam for databricks associate and got suspended last week Nov 15th.I attempted the exam with sincerity ,looking only at the screen.I would like to reattempt.Iam unable to reschedule as the button is not enabled to reschedule.Please help to reschedule my exam.ID - soumya.s@sigmoidanalytics.com. 

[Cert-Team]

@Soumya_S as mentioned in the original post, The most important step is to file a ticket in our Help Center. Be sure to include the following details in your ticket:

• Username
• Exam name

NOTE: Please do not post your exam username publicly, such as here in the community forums, as this is private information.

The process will be faster if you can also offer a couple of dates/times that you are available to resume your exam. Once the support team has you rescheduled, you can log into your test taker account and resume your exam exactly where you left off. For more information please visit Certification FAQ