Urgent: Request for Exam Rescheduling and Clarification on Suspension – Gen AI Associate Exam

[VAMSI_KRISHNA2]

Dear Databricks Certification Team,

I hope this message finds you well.

I am writing to express my concern regarding the suspension of my Databricks Generative AI Associate exam, which was scheduled on 22nd June 2025 at 10:15 PM IST. The exam was unexpectedly cancelled by the proctoring team, and I was not provided with any clear reason or evidence for this action.

I would like to clarify that:

• I did not engage in any unfair practices during the exam.
• Due to the length of the questions, I had to move my eyes across the screen to read them fully, which may have been misinterpreted.
• My ID verification was not completed, and my passport was kept beside me for verification purposes.[May I know why it was not completed by the vendor they didn't do any verification of ID and started with exam directly]

Given the high cost of the exam (₹20,000 INR), this situation has caused me significant distress. I respectfully request:

1. A detailed explanation and any evidence regarding the reason for the suspension.
2. Immediate assistance in rescheduling my exam.

My preferred reschedule option is:

• Mode: Onsite Proctored
• Location: Bangalore
• Date: Tuesday, 24th June 2025
• Time: 10:00 AM – 12:00 PM IST

I kindly ask you to treat this request as high priority and assist me in resolving this issue at the earliest convenience.

Thank you for your understanding and support.

My request ID is :-  00686700

[VAMSI_KRISHNA2]

Hi Team,

I raised request now with the correct form and this is my updated request ID:- #00686737.

This is my preference as well: -
Mode :- Onsite Proctored 

Center :- Kalvi Institute_Bangalore
Date :- 24-06-2025
Time :- 10 am- 12pm

Please consider this as high prioirty 

@Cert-Team,@Cert-TeamOPS

#

[VAMSI_KRISHNA2]

Hi @Cert-Team,@Cert-TeamOPS,

Could you please respond to my query as it is on immediate requirement for me.

[cert-ops]

Hello @VAMSI_KRISHNA2,

We are sorry to hear that your exam was suspended. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerations
Room requirements

Thanks & Regards,
@cert-ops

[VAMSI_KRISHNA2]

Please consider this as high priority as i need to clear the exam as soon as possible.

[VAMSI_KRISHNA2]

Hi @Cert-Team,@Cert-TeamOPS,
I received a response from databricks team related to sharing voucher code for onsite proctored exam. But even after replying i didn't get any response. could you please look into this and get the response to me soon.