Don't receiving password reset email

[Dusko]

Hi, our admin created new user in https://accounts.cloud.databricks.com/ with my email dusan.vystrcil@datasentics.com

But I didn't received any confirmation email. When I try to sign in and click on "reset password", I still didn't received any email.

We already tried to delete my user and create it again but no progress. I double checked spam folder. What could we do with this? Thank you!

[karthik_p · Accepted solution]

@Dušan Vystrcil​ have you checked in spam folder, if not try to reach databricks support team http://help.databricks.com/ and raise ticket please

[Anonymous]

Hi @karthik p​ 

Thank you for reaching out, and we’re sorry to hear about this log-in issue! 

We have this Community Edition login troubleshooting post on Community. Please take a look, and follow the troubleshooting steps. 

If the steps do not resolve the log-in issue, then please email feedback@databricks.com for further assistance.