Hi @crvkumar, If some users are unable to open a notebook and the screen displays โconnectingโฆโ, it could be due to a network connectivity issue or a problem with the browser.
Here are some steps you can try to resolve the issue:
Check network connectivity: Ensure that the users have a stable internet connection. If they are using Wi-Fi, try switching to a wired connection or vice versa. Also, check if there are any network issues in the area.
Clear browser cache: Clearing the browser cache can help resolve issues with loading web pages.
Hereโs how to clear the cache in Chrome:
- Open Chrome and click on the three dots in the top-right corner.
- Select More tools > Clear browsing data.
- In the Time range drop-down menu, select All time.
- Check the box next to Cached images and files.
- Click on Clear data.
Disable browser extensions: Browser extensions can sometimes interfere with the normal functioning of web pages. Try disabling all extensions and see if the issue persists.
Try a different browser: If the issue persists, try using a different browser such as Firefox or Safari.
I hope this helps! Let me know if you have any other questions.