Labs

[Wintermute]

Hi, others have asked this before so apologies in advance but I can't seem to find any useful advice on how to access the labs. I have an active Databricks  Academy Labs Subscription (stated as active when logged on) but I seem to only have access to free courses and no labs. I signed up as a customer originally, should I have signed up as a partner instead or is the problems something else.

[zoltanctoth]

I'm here with the same question, watching this

[zoltanctoth]

Just to add extra info, if I'm filtering for courses with labs, the list is empty

[Wintermute]

I tried logging on with different browsers. Edge, Brave and Firefox. I get the same result as you when using the filter. Also, the active subscription is visible. See screen shot.

[AmitDECopilot]

Hi,

I think this may be more of an account/subscription mapping issue than customer vs partner sign-up only.

Few things I would check:

1. Are you logged into the same Databricks Academy account where the Labs subscription is active?
2. Are you going through the Customer Academy learning portal, not a different academy login? Databricks docs mention using the Customer Academy account for Labs access.
3. Check the course catalog / subscription plan area for courses that actually include labs. Some free/self-paced courses may show course content but not lab access.
4. If the Labs subscription is active but no labs are visible, then I would raise a Databricks Academy support ticket with your account email and screenshot of the active subscription.

I don’t think I would create a new partner account unless Databricks support confirms that is required. It may create more confusion if the subscription is already tied to your current customer account.

[zoltanctoth]

@Wintermute I've found it. Copying from the message/notification that you probably see and need to open:

"

Thank you for purchasing Databricks Academy Labs on 7/23/26, 2:00 AM. To access Databricks Academy Labs, please navigate to "Catalogs in My Subscription", found in the User Menu (top left corner of Databricks Academy), and enroll in a listed course to get started. "

[Brahmareddy]

Hi @Wintermute, how are you doing today?

As per my understanding, I don’t think signing up as a customer instead of a partner is the issue.

First, make sure you are using the same email address that is linked to your Labs Subscription. Also, try opening the course directly and checking the course modules, because sometimes the labs are available inside the course and not shown separately.

You can also try logging out and back in, or opening the Academy in a private browser window.

Since your subscription shows as active but you still cannot access the labs, it may be an account access issue. I would suggest contacting Databricks Academy Support with a screenshot of your active subscription. They should be able to check and enable the correct access.

Hope this helps! Good day.