Request for Reschedule Without Penalty – Databricks Certified Data Engineer Professional Exam

[jyothi_hari]

Dear Databricks Certification Team,

I am writing regarding my scheduled exam:

Assessment Name: Databricks Certified Data Engineer Professional
Date: 18 April 2026
Time: 14:00
Duration: 120 minutes

I was present and ready at the scheduled time; however, I was unable to launch the exam due to a technical issue on my Ubuntu system. The secure browser (Respondus LockDown Browser) failed to start despite multiple attempts, including trying with Wine. I encountered system-level errors that prevented the exam from launching.

This was not an intentional absence. The issue appears to be related to compatibility limitations with Linux/Ubuntu environments.

Given that I made a genuine attempt to attend the exam and the issue was purely technical, I kindly request a waiver of the $53 rescheduling fee and permission to reschedule the exam at no additional cost.

I am happy to provide error screenshots or logs if required.

Thank you for your understanding and support.

Regards,

Jyothi

[Sumit_7]

@jyothi_hari Better to raise a support ticket with the team here - https://help.databricks.com/s/contact-us

[jyothi_hari]

@Sumit_7 I have already raised a ticket ticket number is #00896887

[Sumit_7]

@jyothi_hari Then it'll be resolved. Patience is the key.

[jyothi_hari]

Hi team,

As the voucher also got expired, is there any way to apply for voucher again before the exam?

[cert-ops · Accepted solution]

Hello @jyothi_hari ,

Please file a ticket with our support team and allow the support team 24-48 hours for a resolution. Please note that we cannot provide support via community.

Thanks & Regards,
@cert-ops