I hope this message finds you well. I am reaching out to request the rescheduling of my upcoming exam to a date next week, as I am currently facing a family emergency and will be unable to attend the scheduled session at the test center. I have already submitted a formal request to the support team but have not received a response yet. I would truly appreciate any assistance in processing this reschedule request at the earliest convenience. Thank you for your understanding and support during this difficult time.