Databricks Community

Sud-Jaya · ‎03-21-2024

login not working / authenticating. tried the password reset option and reset the password. when logged back in faced the same login issue. tried multiple browsers, multiple machines and registered with few emails accounts to face the same issue at login. reached out to webassessor support who asked me to reach out to databricks support. Databricks support in turn asked me to reach out to webassessor support. support from both is a JOKE.

Cert-Team · ‎03-25-2024

Hi @Sud-Jaya sorry you are having issues. Our support team is escalating the issue with Krtyerion (Webassessor) to see what the issue is as we have not been able to identify what i causing the problem.

Sud-Jaya · ‎04-02-2024

Hi, Thanks for getting back to me. the issue is not resolved. I am still not able to login. I tried creating multiple accounts but still the same. is there any workaround you can suggest?

Cert-Team · ‎04-02-2024

Hi @Sud-Jaya our support team has been working with Krtyerion to troubleshoot, Krtyerion has not been able to identify a specific issue that is causing the problem. I would suggest reaching out to our support team again with the log IDs for each of your accounts, so that we can try to merge them and see if that will resolve the issue. Having multiple accounts can make it harder for us to resolve the issue.

Sud-Jaya · ‎04-02-2024

Hi, As you know the problem is not because of multiple IDs. I created multiple Ids because of this login issue to see if any of the account works. will be great if the login is resolved for this login i am using.