Cannot sign in at databricks partner-academy portal

[ckough]

Hi there

I have used my company email to register an account for customer-academy.databricks.com a while back.

Now what I need to do is create an account with partner-academy.databricks.com using my company email too.

However when I register at partner-academy, it says my company email is already registered and asked me to get a password reset link I duly do so but the reset mail never reached me.

Are customer-academy and partner-academy accounts linked in any way?

How do I register for an account at partner-academy using my company email given I can't do it through normal sign-up?

Thanks,

ck

[Pege]

Hey,

I would like to upgrade my account to the partner level as well

[ashmi]

Hi @Kaniz Fatma​  , I have the same issue. I need to change from customer to partner. Can you please help me with that?

[ashmi]

Hi, that issue got resolved. I was using my personal mail id along with the company mail id( which I did for registering to customer academy) for registering to partner site. I used only the company mail id, and I was able to register. Thank you.

[Vidya664]

Hi @Kaniz Fatma​ , I have the same issue.Can you change my account from customer to partner. ​

[Anonymous]

Hi @Vidyasri Katikadala​ 

Thank you for reaching out! 

Please submit a ticket to our Training Team here: https://help.databricks.com/s/contact-us?ReqType=training  and our team will get back to you shortly. 

[Vidya664]

Hi @Vidula Khanna​ and @Kaniz Fatma​, I did submit the ticket. But My issue hasn't been resolved yet. Kindly Help me on this ASAP. Thanks in Advance 🙂

[Adil786]

Hi @Kaniz Fatma (Databricks)​ , I have the same issue. How do I change from customer to partner?

[stefnhuy]

Thank you

[amit119]

Hi team, 
I also facing the same issue, using my official email I created the account of customer portal, but now I want to use the partner portal for the same. 

Can someone help me here.

[amit119]

@Retired_mod my account is also on customer customer-academy and I want to migrate it to partner-academy. 

Please help me here

[Christofferfn]

Hi @Retired_mod,

I am currently facing the same issue. Can you please help me to change it as a partner?

I have created a ticket with my private email and working email (partner) as you have mentioned earlier with some other details that I have used it to register customer-academy. I want to change it to partner-academy.

[Christofferfn]

My request number is 00526276 and 00525486.

@Retired_mod, @jose_gonzalez, please help as soon as possible, since I need to do a certification.

[Sanjanavenkat05]

I'm also facing the same problem. My company is a databricks partner and I accidentally registered to the customer portal instead of Partner one. Could you please help me to migrate my account to Partner account?

I also raised a ticket and the request number is #00526872.Can you please help me  resolve this soon

[vtys1]

I'm having the same issue. Could you please help me to change it to a partner?

[luvyr]

i'm having the same issue too, My company is a databricks partner and I registered to the customer portal before, and now i can't register to the Partner one. Could you please help me to migrate my account to Partner account?