Cannot sign in at databricks partner-academy portal

[ckough]

Hi there

I have used my company email to register an account for customer-academy.databricks.com a while back.

Now what I need to do is create an account with partner-academy.databricks.com using my company email too.

However when I register at partner-academy, it says my company email is already registered and asked me to get a password reset link I duly do so but the reset mail never reached me.

Are customer-academy and partner-academy accounts linked in any way?

How do I register for an account at partner-academy using my company email given I can't do it through normal sign-up?

Thanks,

ck

[Kaniz]

Hi @Animesh Gupta​ , Congratulations 🎉 !

[paullima85]

Hi @Kaniz Fatma​, I have the same issue and send a e-mail to community@databricks.com with my access data in Databricks Academy that need change. Can you please help me to change?

[jvdonk]

Hi @Kaniz Fatma​ ​ I also have the same problem, I wanna use the same details to log-in to partner academy portal. Could this be changed for me too? I have dropped an e-mail at community@databricks.com

Thank you in advance

[Kaniz]

Hi @johan van Donk​, Were you able to log in to your account?

[satishnamu]

Cannot sign in at databricks partner-academy portal

Hi there

I have used my company email to register an account for customer-academy.databricks.com a while back.

Now what I need to do is create an account with partner-academy.databricks.com using my company email too.

However when I register at partner-academy, it says my company email is already registered and asked me to get a password reset link I duly do so but the reset mail never reached me.

Are customer-academy and partner-academy accounts linked in any way?

How do I register for an account at partner-academy using my company email given I can't do it through normal sign-up?

Thanks,

satish

[Kaniz]

Hi @Satish Namu​, Thank you for reaching out!

Let us look into this for you, and we'll circle back with an update.

[mjallouli]

i have the same problem can somebody help me to change my account from customer to partner

[Kaniz]

Hi @Mohamed Ahmed JALLOULI​, Thank you for reaching out. Please submit a ticket to our Training Team here: https://help.databricks.com/s/contact-us?ReqType=training and our team will get back to you shortly. 

CC :- @Vartika Nain​, @Vidula Khanna​ 

[mjallouli]

done, Thanks for the response i hope they reach out to me

[Kaniz]

Thank you @Mohamed Ahmed JALLOULI​ !

In case you don't receive an email, you can always reach out to the Community and we are here to help you.

[mjallouli · Accepted solution]

Thank you all, my account has been changed to partner account succesfully

@Kaniz Fatma​ i appreciate the help

[Kaniz]

Awesome!

Keep learning. Thanks!

[PratheekKV]

Hi @Kaniz Fatma​ I'm also facing the same problem. My company is a databricks partner and I accidentally registered to the customer portal instead of Partner one. Could you please help me to migrate my account to Partner account?

[spyroscav]

Hi @Kaniz Fatma​ I have the exact same us the people above.  My company is a databricks partner and i have already a customer academy account, and i want to migrate it to the partner academy portal. I have reached out to databricks support but haven't heard back for over a month. Can you assist me as you did with the others ?

thanks

[Kaniz]

Hi @Sai Pratheek KVDSNK​ and @Spyridon Cavadias​,

Please submit a ticket to our Training Team here: https://help.databricks.com/s/contact-us?ReqType=training and our team will get back to you shortly.