Cannot sign in at databricks partner-academy portal

[ckough]

Hi there

I have used my company email to register an account for customer-academy.databricks.com a while back.

Now what I need to do is create an account with partner-academy.databricks.com using my company email too.

However when I register at partner-academy, it says my company email is already registered and asked me to get a password reset link I duly do so but the reset mail never reached me.

Are customer-academy and partner-academy accounts linked in any way?

How do I register for an account at partner-academy using my company email given I can't do it through normal sign-up?

Thanks,

ck

[spyroscav]

Hi @Kaniz Fatma​ ,

I have already submitted a ticket, I have not heard back for over a month. This is why i reached out here. I would appreciate the help.

[PratheekKV]

I too raised the ticket a long time ago. Didn't get any response

[Juroy_Lim]

Hi, I am currently facing the same issue as you where I want to migrate my account from customer-academy to partner-academy.

Just want to know that are you still not getting any response yet from Databricks after submitting your ticket to the Training Team?

[Juroy_Lim]

Hi @Kaniz Fatma​ ​,

I am also having the same issue. Can you please help me to change it as a partner?

I have dropped you an email at community@databricks.com about my company email and some other details that I have used it to register customer-academy. I want to change it to partner-academy.

[Juroy_Lim]

Hi, my problem was solved yesterday! Thank you for all the helps.

[Kaniz]

Great to hear that. Thank you!

[Pege]

Hey,

I would like to upgrade my account to the partner level as well

[Kaniz]

Hi @Pekka Tiusanen​, Thank you for reaching out!

Let us look into this for you, and we'll circle back with an update.

[ashmi]

Hi @Kaniz Fatma​  , I have the same issue. I need to change from customer to partner. Can you please help me with that?

[Kaniz]

Hi @Ashmina Thayyil​, Thank you for reaching out!

Let us look into this for you, and we'll circle back with an update.

[ashmi]

Hi, that issue got resolved. I was using my personal mail id along with the company mail id( which I did for registering to customer academy) for registering to partner site. I used only the company mail id, and I was able to register. Thank you.

[Kaniz]

Awesome!

I'm glad you were able to fix it on your own. Keep learning and making community easier for people to resolve such issues independently.

[Vidya664]

Hi @Kaniz Fatma​ , I have the same issue.Can you change my account from customer to partner. ​

[Kaniz]

Hi @Vidyasri Katikadala​ , Thank you for contacting us regarding your account type change request. We understand you want to change your account from a customer to a partner.

Let us get back to you!!!

[Anonymous]

Hi @Vidyasri Katikadala​ 

Thank you for reaching out! 

Please submit a ticket to our Training Team here: https://help.databricks.com/s/contact-us?ReqType=training  and our team will get back to you shortly.