Cannot sign in at databricks partner-academy portal

[ckough]

Hi there

I have used my company email to register an account for customer-academy.databricks.com a while back.

Now what I need to do is create an account with partner-academy.databricks.com using my company email too.

However when I register at partner-academy, it says my company email is already registered and asked me to get a password reset link I duly do so but the reset mail never reached me.

Are customer-academy and partner-academy accounts linked in any way?

How do I register for an account at partner-academy using my company email given I can't do it through normal sign-up?

Thanks,

ck

[Anonymous]

Hello, @Chee Keong Ough​ - Welcome to the community. Would you please check the following thread to see if the information there helps? If it doesn't, there is contact information available in the thread.

Databricks Academy Migration Update

Let us know how it goes. 🙂

[ckough]

Hi

I do see these catalogs in my customer-academy account.

• [PAID ILT] Databricks Academy - Instructor-Led Course Catalog
• [FREE Self-Paced] Databricks Academy - Recorded ILTs and Certifications
• [FREE Self-Paced] Databricks Academy - Role-Based Catalog
• [FREE Self-Paced] Databricks Academy Catalog
• Partner Sales Catalog
• Partner Technical Training Catalog

So my question are:

1. Are customer-academy and partner-academy portal the same thing?
2. If not, how do i migrate from customer-academy to partner-academy or create a new account in partner-academy given the issues I've described in my initial post?

Thanks,

CK

[Kaniz_Fatma]

Hi @Chee Keong Ough​ , I've relayed this to our concerned team. I'm sure they'll chime in anytime soon. Thanks.

[ckough]

great! thanks...

[Kaniz_Fatma]

Hi @Chee Keong Ough​ , I suppose your email I'd is the same as provided in your community profile. If not, would you mind sending me an email on it.

[Kaniz_Fatma]

Hi @Chee Keong Ough​ , We can change you from customer to partner. Please provide your relevant email I'd over my mail and our team will get in touch with you very soon. Thanks.

[Aman_415629]

Hi @Kaniz Fatma​ , I have the same issue. How do I change from customer to partner?

[ckough]

thanks...i am now able to log in at partner-academy with my office email ID. Many thanks!

[Kaniz_Fatma]

Hi @Chee Keong Ough​ , Awesome news! Congratulations !

[Kaniz_Fatma]

Hi @Aman Mantena​ , We can help you as well. Please wait while you receive the email from our concerned team. Thank you.

[Kaniz_Fatma]

Please do let us know once it's resolved.

@Aman Mantena​ 

[Aman_415629]

@Kaniz Fatma​  The issue is resolved, thank you for your help.

[Kaniz_Fatma]

Hi @Aman Mantena​ , Awesome. Congratulations !

[kevinsames]

Hi @Kaniz Fatma​ ,

i also have the same problem. Could you help me aswell? <: