Certfication Exam Suspended

[AnkitSharma_12]

Hi @Cert-Team ,

My Certification exam got suspended today, I started my exam as normal and then my exam was put on hold quoting "team from support needs to talk with you", I connected with the support team and showed my Exam area and everything very clearly inspite of that my exam got suspended saying I did not meet the Behavioural or Environmental Requirement. Can you help with this issue.

My webassessor mail Id is :- ankit.sharma66@infosys.com

request #00539120

Exam :- Databricks Certified Data Engineer Associate

Kindly help me with this issue.

Regards,
Ankit Sharma

[gchandra]

I'm sorry to hear your exam was suspended. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:
Room requirements
Behavioral considerations

[AnkitSharma_12]

Hi @gchandra ,

I have replied to the email to sent by the Databricks team but I do not see exam scheduled at that time in webassessor. Can you please help me out with this issue.

Thanks,

Ankit Sharma 

[Cert-TeamOPS · Accepted solution]

Hello @AnkitSharma_12 ,
Thank you for reaching out to Databricks Community support!

We know how frustrating it must be for you. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Room requirements

Behavioral considerations

Thanks & Regards
@Cert_TeamOPS

[Sma290]

Dear Team,

I hope this message finds you well.

I recently attempted the Databricks Certified Data Engineer Associate exam on 30th November 2024, but unfortunately, the exam was suspended. I would like to explain the challenges I faced and kindly request your assistance in resolving this matter.

Initially, my exam had to be rescheduled three times due to issues with my in-built microphone, which produced excessive static noise. Although this issue was eventually resolved, I faced further difficulties during the exam caused by Cyclone Fengal (as reported here: The Hindu - Cyclone Fengal). The cyclone resulted in frequent internet disruptions and power outages at my location in Chennai, Tamil Nadu.

Despite these setbacks, I persisted and began answering questions. However, after reaching the 20th question, my exam was suspended again. The proctor requested that I show my room, which is small but was thoroughly cleaned prior to the exam. On my desk were only my government-issued ID and my office laptop (which I was not using). As per the exam preparation guidelines (Kryterion Pre-Check), I kept the laptop on the desk in case it was needed for ID verification.

At no point during the exam did I engage in any activity that could be considered suspicious. I maintained focus on the screen throughout, as can be verified via the video recording. However, I was not informed of which specific exam requirement I had allegedly violated.

This certification is extremely important for my career, and I have invested significant time, effort, and money in preparing for this exam. Unfortunately, these unforeseen technical and environmental challenges caused immense stress and affected my performance.

I kindly request your assistance in resolving this issue. If possible, I would like my answers to be reviewed and considered, or I would deeply appreciate the opportunity to retake the exam at the earliest convenience. I am also open to taking the exam at a test center to avoid further technical disruptions.

I sincerely apologize if I inadvertently violated any exam rules. This situation has placed me under considerable professional pressure, as my results directly impact my job security. I am committed to adhering to all requirements and completing the exam successfully.

Thank you for your understanding and support. I look forward to hearing from you at your earliest convenience.

Best regards,

M. Sanjeevi