Suspended Exam? Don't worry! Our support team can help!

[Cert-Team]

Taking exams is so stressful already, and if your exam gets suspended it is extra stressful. Don't worry! Our support team is awesome and will help you get back on track.

The most important step is to file a ticket in our Help Center. Be sure to include the following details in your ticket:

• Username
• Exam name

NOTE: Please do not post your exam username publicly, such as here in the community forums, as this is private information.

The process will be faster if you can also offer a couple of dates/times that you are available to resume your exam. Once the support team has you rescheduled, you can log into your test taker account and resume your exam exactly where you left off. For more information please visit Certification FAQ

[Cert-TeamOPS]

Hello @prashant151 ,

We are sorry to hear that your exam was suspended.. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS

[Cert-Team]

Congratulations @ravitheraj 

[Michael_SmoothS]

@Cert-Team @Cert-TeamOPS 
I have created a ticket already on Tuesday about a suspended exam in which the training support team agreed to reschedule the exam to just provide a date and time. I did this yesterday morning, I scheduled my exam for December 19 at 11Am but i have received no response. When can I resume my exam the time I wanted to take it is going to pass in 30 mins. I can take the exam today any time just as long as it is today. 

 

[Cert-TeamOPS]

Hello @Michael_SmoothS ,

We are sorry to hear that your exam was suspended.. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS

[arijeet20]

Hi @Cert-Team , @Cert-TeamOPS I have faced the issue of exam suspension of Databricks Certified Data Engineer Associate exam because of Technical issue. 

After completing 12 questions, the exam got paused for 40 minutes with no response from proctors. I then received an email to connect with a live agent due to platform difficulties. After talking to agent, They rescheduled to 5.30pm then exam got resumed but paused again after one question. A support agent advised me to wait, and shortly, after that exam was suspended due to Technical difficulties.

Request No:#00591916

Ref No: ref:!00D610JGc4.!500Vp0H2t53:ref

Email: arijeetsaha2000@gmail.com

Kindly resolve this issue & guide me to reschedule the exam.

[siju]

I just clicked on the launch and it got suspended. It is a frustrating experience after preparing for so long. Do not even tell a reason why. I have an empty room. Nobody even came to tell what happened. Kryterion support was rude and not helpful. They gave me a page that said nothing on what happened or what to do: https://kryterion.my.site.com/support/s/article/What-To-Do-When-An-Auto-Suspension-Occurs?language=e...

I have done many online exams with peasonvue and it always went smooth. I wish at least I'm told what happened or what I can do. There is absolutely no information or online support. I have spent so much time and resources and spending the whole day adjusting everything and schedules. I hope databricks sets this right soon