Suspended Exam? Don't worry! Our support team can help!

[Cert-Team]

Taking exams is so stressful already, and if your exam gets suspended it is extra stressful. Don't worry! Our support team is awesome and will help you get back on track.

The most important step is to file a ticket in our Help Center. Be sure to include the following details in your ticket:

• Username
• Exam name

NOTE: Please do not post your exam username publicly, such as here in the community forums, as this is private information.

The process will be faster if you can also offer a couple of dates/times that you are available to resume your exam. Once the support team has you rescheduled, you can log into your test taker account and resume your exam exactly where you left off. For more information please visit Certification FAQ

[Bharath_kumar_G]

Hi @Cert-TeamOPS @Cert-Team ,

Thanks for the reply. I had raised the case on 22nd Feb 2025 and waiting for the response. Can you please help in rescheduling the exam at the earliest. 

Thanks & Regards, 
Bharath Kumar G

[Tameema]

Hello Team, 

I faced multiple interruptions and challenges while attempting my certification, The exam got paused 4 times where twice I had to show my desk and my entire room. Eventually my exam got suspended. I was not involved in any unfair means and I was about to submit my exam.

I have worked really hard for preparing and took me one and half month. Please help me urgently.

Please resolve this on high priority, this is not fair with the time, money and efforts I have put in for this exam.  

Below are details:

username: tameemabanu@gmail.com

Exam: Databricks Data Engineering Associate

Time: 08 March 2025 1530H Asia/Calcutta

I have raised a support ticket as suggested by kryterion support on the databricks tracker with IDs :

Req: #00630018

Unique TicketId: [ ref:!00D610JGc4.!500Vp0KvTef:ref ]

[Cert-TeamOPS]

Hello @Tameema ,

We are sorry to hear that your exam was suspended. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS

[abhi15]

Dear Team, 

Toady I appeared for ML associate exam, I don't have table and chair so I was getting notified that I'm not looking properly in camera. I showed 2 times my entire empty room, but in last 1 min. I got notified that my exam got suspended. I spent my savings and entire 1 month of prepration for this certification. please help me. I raised two requests #00630185 . 

[Cert-TeamOPS]

Hello @abhi15 ,

We are sorry to hear that your exam was suspended. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS

[abhi15]

Hii, I received an email from Databricks support mentioning My responses and time used have been saved and exam will reschedule on the time and date which I'll provide to them. But I don't received any information regarding how can I reschedule it. Can you please help me to reschedule it. It will be a great help. #00630185

[Cert-TeamOPS]

Hello @abhi15 ,

We are sorry to hear that your exam was suspended. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS

[DamonHuang]

When will the Chinese version of the Databricks Certified Data Engineer Professional exam be launched?

[Cert-Team]

@DamonHuang  This is not currently on our roadmap, but I will let the localization team know about your inquiry.

[Deepak06]

Hello Databricks Team,

I took the Databricks Data Analyst certification exam today (March 10, 2025). As per the test instructions, I was required to have a government ID and smartphone handy for verification. However, the platform never verified my documents and immediately launched the exam.

During the examination, the proctor then requested me to show my surroundings and desk, after which my exam was suspended.

I have raised a ticket with Databricks Support (Ticket #00630888, Ref: !00D610JGc4.!500Vp0L3a9K:ref) regarding this issue. Additionally, I would like to highlight that the instructions provided before the exam were contradictory and misleading. I request the Databricks team to review these guidelines for better clarity. They informed to keep a document and mobile handy, however suspended my exam stating i voilated the policy.

I am available to retake the exam between 9 AM - 5 PM PST at the earliest convenience. Please let me know the next steps.

For reference, I am sharing the pre-check guidelines link and an attachment:
Exam Pre-Check Guidelines

[Cert-TeamOPS]

Hello @Deepak06 ,

We are sorry to hear that your exam was suspended. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS

[subramanijey]

I have faced the exam suspension during Databricks Data Engineer profession exam yesterday. I have provided a complete details and process in the request raised on same day along with reached you through email. Could you please have  a look on concern and assist for reschedule asap.

Your request #00631181 has been received.

Thanks !!

[Cert-TeamOPS]

Hello @subramanijey ,

We are sorry to hear that your exam was suspended. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS

[subramanijey]

Hello @Cert_TeamOPS

Thanks for your response. I have submitted the detail description in the below tickets and posting here for your reference.

Your request #00631181 has been received. We are looking into your question regarding Request for Resume or Reschedule DEP Exam - Databricks exam got suspended. Need urgent help and will have an update for you shortly. Thanks !!